We understand that choosing the perfect dress for your special occasion is an important decision, and our cancellation policy is designed with your convenience in mind. Please note that our dresses are primarily made to order, which means once production begins, the materials cannot be reused. The good news is that you still have time to confirm your choice after placing your order. Below are the details of our cancellation policy:

CANCELLATION POLICY

- Cancel within 24 hours of payment: Full refund.

- Cancel 24–72 hours after payment: 80% refund + shipping fee.

- Cancel 72–120 hours after payment: 50% refund + shipping fee.

- Cancel more than 120 hours after payment: Only the shipping fee will be refunded.

- Orders cannot be canceled once they have been shipped.

If you need to make changes to your order after payment, please contact us as soon as possible via WhatsApp or email at service@sharonsaiddress.com. Please note that we can only assist with modifications before your order enters production or is prepared for shipment.

- For individual orders, message us on
WhatsApp: +86 13382193155

- For wholesale or drop shipping, message
us on WhatsApp: +86 18013517518

 

A quick note on returns: You’re welcome to return items after receiving them. However, if you choose to refuse delivery, we are unable to refund the original shipping costs.

 What is your order processing time before shipment?

 

Most orders ship within 2–4 weeks. If you need your order urgently, please contact us with your preferred color and size. If it's in stock, we can arrange faster shipment.

 

 Why is my tracking number not recognized by the carrier's website?

 

If your tracking information isn't showing updates, it's usually due to one of these common situations:

 

- Package Is in Transit: After leaving our warehouse, it can take 3–7 days for the first scan at the next sorting facility. During this time, tracking may not update. We appreciate your patience!

- New Tracking Number Assigned: For some international shipments, a new local tracking number is created once the package enters your country. Click the tracking link in your shipment confirmation email to find the updated number. If you still can't locate it, feel free to contact us.

 

Please note: Carriers sometimes reuse tracking numbers for shipments to different countries. A “Delivered” status in another location does not refer to your package.

 

 What should I do if my tracking shows “delivered” but I haven't received the package?

 

If your package is marked “delivered” but you haven't received it, we recommend:

 

- Checking your mailbox and asking neighbors.

- Contacting your local post office with your tracking number—international packages often require pickup in person.

 

If it's still missing, please contact us right away.

 

 How do I change my shipping address once my order is placed?

 

You can update your shipping address by contacting us before your order ships. Unfortunately, we can't make changes once the order has been dispatched.

 

 How do you calculate the sales tax on my order?

 

All displayed prices include sales tax. Please be aware that additional customs duties or import taxes may be applied by your local authorities upon delivery. These fees are the customer's responsibility. For more details, we recommend contacting your local customs office.

 

 Do you offer Free Shipping?

 

To ensure your order arrives safely and on time, we partner with trusted delivery services. Your final shipping cost is based on the item's weight, your chosen shipping speed, and your location. We work hard to keep our overall prices fair and competitive, so you enjoy both value and satisfaction. We can't wait for you to love your new dress!

How do I start a return?

Revised Return Process

1.  Contact Customer Service  

   Contact our Customer Service team at service@sheerfairy.com with your order number, the item(s) you'd like to return, and your reason. Returns are not accepted without prior authorization.

2. Package Your Return  

   Once approved, securely repackage the item(s) in the original packaging. Clearly write your order number (e.g., SHEERFAIRYUS0001) on the outside of the box.

3. Ship Your Return  

   Take your packaged return to your local post office and ship it to the address we provide. Be sure to keep your proof of postage and tracking details.

4. Receive Your Refund  

   We process most returns within 7 business days of receipt. Your refund will be issued to your original payment method, and you'll receive a confirmation email once it's processed. Please note that original shipping costs and return shipping fees are non-refundable.

Important: Customers are responsible for return shipping costs.

 What is your return policy?

We accept return requests within 7 days of delivery. Please note that a 10% restocking fee will apply to all approved returns. For full details, please refer to our complete [Return Policy].

 

How to Start a Return

To start a return, please contact our customer service team via our website with the item details and your reason for returning. Returns without prior approval are not accepted.

 

You have 7 days from the delivery date to decide if the item is right for you. Let us know within this period if you'd like to proceed with a return.

 

The following items cannot be returned, refunded, or exchanged:

- Clearance items

- Accessories

- Customized items

- Flash Sale items

- Special Offer items

 

All returned items must be unworn, unwashed, undamaged, and have all original tags attached. We cannot accept items that have been worn, washed, altered, or show any signs of use.

 

Return shipping costs are the customer's responsibility. We do not accept freight collect (FTC) returns.

 

Since all items—including standard sizes—are made to order, we do not allow purchasing multiple items with the intent of keeping only one. Orders suspected of this may be canceled.

 

We are not liable for items lost or damaged during return shipping, or for packages held or inspected by customs. Customers are responsible for any customs fees. Please keep your return receipt and tracking information.

 

If a package is lost, damaged, or returned due to customer error (e.g., customs issues, wrong address, recipient unavailable) and the product cannot be recovered, no refund will be provided.

 

We do not accept refused packages. Refusing delivery will result in a 40% refund. If you wish to return an item, please contact us after receiving the package.

 

 What is the deadline for processing refunds?

 

Please allow up to 10 business days for your return to be processed from the date it arrives at our warehouse. Once processed, you'll receive a confirmation email.

 

 What is the process for creating a new account?

 

Just enter your email at the bottom of the page to sign up and receive an exclusive discount!

 

 How do I update the email address on my account?

 

Contact our customer service team by email, and we'll update it for you.

How can I ensure I choose the correct size?

 

For the best fit, please refer to our size chart. If your measurements match a standard size, we recommend selecting that size. If not, we suggest choosing a custom-made dress to ensure a perfect fit.

 

 Will the product color match the online images?

 

We carefully edit our product photos to reflect the true color of our fabrics. However, due to variations in monitor settings and screen resolutions, the color you see may differ slightly from the actual dress. The color of the dress you receive is final.

 

 Do you offer wholesale purchasing options?

 

Wholesale is available for established brick-and-mortar retailers with a valid resale license. For more information or to apply, please email our customer service team. We respond to all inquiries within 24 business hours.

 

 What are the recommended care instructions for your dresses?

 

- Care: Hand wash in cold water.

- Packaging: Dresses are folded for faster shipping. Use steam to remove wrinkles upon arrival.

 

 Can I be notified when an out-of-stock item is available again?

 

Please keep an eye on our official website or email updates—we'll refresh the inventory as soon as new items arrive.

 Why choose SHEER FAIRY?

At SHEER FAIRY, beauty is in the details. We use premium fabrics—from airy chiffon to rich velvet and delicate embroideries—and focus on flawless fits that inspire confidence.

 Do you have any physical retail locations?

SHEER FAIRY is online only, so we don't have physical stores at this time.

 

 What is the best way to contact you?

You can reach us by phone at +86 13382193155, by email at service@sharonsaiddress.com, or via Live Chat.

 

 What are your customer service operating hours?

 

We reply to all messages within 48 business hours.