Your satisfaction is our top priority. We hope you love your Sheer Fairy purchase, but if you aren't completely happy, please review our policy below.
Return Time Limit
You have 15-day from the date of delivery to decide if an item is right for you. Please contact us within this period to initiate a return.
Return Policy
Request Authorization: Contact Customer Service via our website with your order number, item name(s), and reason for return.
Mail: service@sheerfairy.com
Whatsapp: +86 18013517518
Wait for Instructions: Our team will review your request and email you the return address and shipping instructions. Do not ship the item before this step.
Ship Your Return: Once approved, pack the item securely and mail it to the provided address.
Non-Returnable Items
The following items are considered final sale and cannot be returned, refunded, or exchanged for any reason:
1 All clearance & promotional items are sold at the lowest discounted price. To maintain fair pricing for all customers, these goods are non-refundable and non-exchangeable
2 Customized items are made specifically to your measurements, so we cannot accept returns for fit issues. However, if there is a verified quality defect or incorrect item shipped, please contact us within 15 days for a replacement or partial refund.
In the rare case of a confirmed size or quality issue, please contact us. While a full refund is not available, we may, at our discretion, offer a resolution such as an exchange or a partial refund.
Return Condition Requirements
To be eligible for a return, your item must be in its original, resalable condition:
l Unworn, unwashed, and unaltered
l Undamaged, with no stains or odors
l With all original tags and labels attached
We accept return requests within 15 days of delivery. Please note that a 10% restocking fee will apply to all approved returns.
Cancellation Policy
Orders can be cancelled for a full refund before they are processed/shipped. Once the order has been shipped or tracking information has been generated, it cannot be cancelled. In this case, please follow our return policy after receiving the package.
Shipping & Fees
The customer is responsible for the cost of return shipping.
We do not accept Freight Collect (FTC) returns.
We are not liable for return packages that are lost, damaged, or detained by customs during transit. We recommend using a tracked and insured shipping service.
Customers are responsible for any customs fees incurred during the return process.
Important Policies
Customization & Order Policy: All customized items (including custom sizes or colors) are final sale and strictly non-returnable and non-refundable. Additionally, we do not accept orders placed with the intention of purchasing multiple items to keep only one. We reserve the right to cancel orders if we suspect such intent.
Proof of Return: Please retain your return shipping receipt and tracking number. If a return is lost in transit and cannot be recovered, a refund cannot be issued.
Refused Deliveries: We do not accept rejected packages. If you have any questions, please contact our customer service after signing for the package.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 3-7 business days.