Your satisfaction is our top priority. We hope you love your Sheer Fairy purchase, but if you aren't completely happy, please review our policy below.
Return Time Limit
You have 15-day from the date of delivery to decide if an item is right for you. Please contact us within this period to initiate a return.
Return Policy
Request Authorization: Contact Customer Service via our website with your order number, item name(s), and reason for return.
Mail: service@sheerfairy.com
Whatsapp: +86 18013517518
Once you’ve received return instructions from us, please repack the item(s) using the original packaging. Be sure to clearly write your order number (e.g., 5153602-0001) on the outside of the package. This helps us quickly identify your return and process it as efficiently as possible.
Wait for Instructions: Our team will review your request and email you the return address and shipping instructions. Do not ship the item before this step.
Please note that all the returns, customers need to pay for the cost of shipment.
Non-Returnable Items
The following items are considered final sale and cannot be returned, refunded, or exchanged for any reason:
1 All clearance & promotional items are sold at the lowest discounted price. To maintain fair pricing for all customers, these goods are non-refundable and non-exchangeable
2 Customized items are made specifically to your measurements, so we cannot accept returns for fit issues. However, if there is a verified quality defect or incorrect item shipped, please contact us within 15 days for a replacement or partial refund.
In the rare case of a confirmed size or quality issue, please contact us. While a full refund is not available, we may, at our discretion, offer a resolution such as an exchange or a partial refund.
Return Condition Requirements
To be eligible for a return, your item must be in its original, resalable condition:
l Unworn, unwashed, and unaltered
l Undamaged, with no stains or odors
l With all original tags and labels attached
We accept return requests within 15 days of delivery. Please note that a 10% restocking fee will apply to all approved returns.
Cancellation Policy
We know that purchasing a dress for your special occasion is a meaningful decision. That’s why we’ve designed our cancellation policy to be as considerate as possible. Since most of our dresses are made to order, once production begins, materials and labor cannot be repurposed. The good news? You still have a window of time after placing your order to change your mind. Please see the details of our cancellation policy below.
• Cancel order within 24 hours of payment: 95% refund + shipping fee.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
*If you would like to cancel your order, please contact us to proceed.
Shipping & Fees
Please note*
• For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
• Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.
We do not accept Freight Collect (FTC) returns.
We are not liable for return packages that are lost, damaged, or detained by customs during transit. We recommend using a tracked and insured shipping service.
Customers are responsible for any customs fees incurred during the return process.
Important Policies
Customization & Order Policy: All customized items (including custom sizes or colors) are final sale and strictly non-returnable and non-refundable. Additionally, we do not accept orders placed with the intention of purchasing multiple items to keep only one. We reserve the right to cancel orders if we suspect such intent.
Proof of Return: Please retain your return shipping receipt and tracking number. If a return is lost in transit and cannot be recovered, a refund cannot be issued.
Refused Deliveries: We do not accept rejected packages. If you have any questions, please contact our customer service after signing for the package.
Refund Process
Once we receive your return package, most returns are processed within 3-7 business days. The refund will be issued to the original payment method used for the order. You’ll receive a confirmation email once the refund is processed. Please note that the original shipping fee and return shipping costs are non-refundable.